General Enquiries

Appointment

Do I need to make an appointment?
Yes please. Call +65 6635 1361 to arrange the timing of your choice. Alternatively you can drop us an email or fill up our inquiry form.

What if I need to cancel my appointment?
We would greatly appreciate it if you could notify us of any cancellations at least 24 hours prior to your appointment.

Treatment

How long is each treatment session?
Each consultation will take 45 minutes to an hour, depending on the therapist you see. Treatment can involve manual therapy, exercise prescription, or even therapeutic modalities eg ultrasound, if deemed necessary. 

Do I need to bring my X-Ray or MRI scans and reports?
Please bring any scans or reports related to your condition. 

Do I have to bring a set of clothing to change into?
Not necessary unless you wish to use your own attire. We do provide clean t-shirts and shorts to you to change into if it is required or you do not wish to crumple up your office/ day attire.

Do I need a doctor’s referral before seeing a physiotherapist or an osteopath?
No. Our physiotherapists and osteopath are trained to be primary healthcare practitioners. They are trained to assess and treat your condition. If your condition requires more investigation, you will be referred to a suitable medical doctor or specialist.

Do you do home visits?
We do home visits on a case by case basis only. We will see patients who are debilitated and unable to come out for therapy due to the severity of their conditions or immobility. 
Please call at +65 6635 1361 should you need any further information. Alternatively you can drop us an email or fill up our inquiry form.

Can you see a physiotherapist or an osteopath if you are pregnant? 
Manual therapy is usually not advised in the 1st trimester but there is evidence to suggest that manual therapy has no ill effects during the the 2nd and 3rd trimesters. 

Khorsan R, Hawk C, Lisi AJ, Kizhakkeveettil A. Manipulative therapy for pregnancy and related conditions: a systematic review. Obstet Gynecol Surv. 2009;64(8):416–27. [PubMed]

Stuber KJ, Wynd S, Weis CA. Adverse events from spinal manipulation in the pregnant and postpartum periods: a critical review of the literature. Chiropr Man Therap. 2012;20:8. doi: 10.1186/2045-709X-20-8.[PMC free article] [PubMed] [Cross Ref]

Payment

What modes of payment do you accept?
We accept all credit cards, NETS and cash.

Will my company or insurance pay for physiotherapy or osteopathy?
Each company or insurance has its own specific health benefits or reimbursements. Please check with your human resource department or your personal insurance agent. 

Do you have packages?
As we believe in getting our patients well in the shortest period of time, we do not offer packages. We advocate a proactive attitude towards your own recovery and not dependency on therapy.

Clinical Information

What does a physiotherapist do?
Physiotherapy is a branch of rehabilitation medicine. Physiotherapists are first contact practitioners who are able to assess, diagnose and treat various injuries through various evidence-based techniques such as joint manipulations and mobilisations, soft tissue release, exercise rehabilitation programmes and muscle re-education.  

What does an osteopath do?
Osteopaths believe in restoring full body function, including blood circulation, lymphatic drainage, nerve supply, muscles, joints and the fascial system to treat painful conditions and get people back to a lifestyle they choose to enjoy.

What is the difference between a physiotherapist and an osteopath? 
Both professions treat acute injuries quite similarly using techniques such as soft tissue massage, manual therapy and, when the situations warrant it, electrotherapy modalities such as infrared therapy or ultrasound therapy. 

The difference in the professions becomes more apparent when treating chronic conditions. Physiotherapists base their treatments on a strong clinical research foundation. Apart from manual therapy, they use exercise as a form of rehabilitation and help their patients gain ownership over their condition. Osteopaths tend to use a more holistic approach focusing on all body systems working together to optimize function of the body and therefore healing and recovery of a condition.  They are are renowned for being able to perform manipulations of joints all over the body. 

There is overlap between the professions and some techniques work very well for some people and others respond to another approach but they can also be used together to enhance each others practice and management of patients dysfunctions.

I'm interested in seeing both a physiotherapist and an osteopath. Do the physiotherapists and osteopaths at Physiokit work together?
Yes, definitely! Our clinicians cross refer depending on their patient's needs. However, we will always refer you back to your primary treating clinician who you started seeing on day 1. 

What is happening when an osteopath or physiotherapist performs manipulations  ("cracks") my back?
A manipulation is performed to increase joint mobility, reduce pain, increase fluid flow and improve neural dynamics. The pop sounds are the nitrogen gas bubbles that pop within the joint due to a change in fluid pressure from the manipulation.

Miscellaneous

What’s the difference between clinical pilates and pilates?

Our expert Physiotherapists will deliver far better, focused results than regular Pilates classes. Our personalised Clinical Pilates programs are tailored to the specific needs of each individual taking into account their areas of strengths and weaknesses and their goals.